POSITIVE SPORTS SOLUTIONS PTY LTD
Trading as Positive Sports Solutions
Updated June 2019
What are the delivery fees?
We charge a standard fee of R350,00 on orders with a total of less than R1,000.00. An order that is more than R1,000.00 does not incur any delivery charges.
Where do you deliver?
We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally.
How long will it take for my order to arrive?
Depending on where your order is going, deliveries will take 36 working hours. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
If we are unable to deliver the product within fifteen (15) working days after the promised delivery time, you have the right to cancel the order and return the product at our expense.
What happens if I am out when you deliver?
If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.
What are your delivery times?
We offer a Monday to Friday (09h00 – 16h00), delivery service. We do not deliver on public holidays in South Africa and over weekends.
What if my order arrives damaged?
If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contact us immediately at email@example.com.
Can I change my delivery /shipping address, how do I change it?
You can change your delivery/shipping address only if your order has not already been dispatched. Please contact us immediately at firstname.lastname@example.org.